the Search box on the left margin here? We're happy to engage with users via that form and then email to help them. |
Troubleshooting WebView
Page loaded for a long time, but remains gray
If, when the web page has loaded for a while you see no more than this:
This may indicate that you need to update Java on your computer. You can download Java and install it quickly from its publisher Sun, here. Then you can try again.
Strange 'flat' images
If, when the web page has loaded, you see something like this:
This may indicate that your computer's hardware does not meet the requirement. To use 3D Topicscape's stunning graphics, even those of the Web View, you have to have modern graphics hardware and software installed on your PC. We've created a tiny, simple program called "glVersion" that will tell you in seconds if you can run 3D Topicscape.
The program simply checks your computer for the proper hardware and software. You can download and install our graphics checker here: Get glVersion
Finally, it may just be that your graphics driver (software built into Windows or supplied by your graphics adapter manufacturer) needs to be updated. The graphics checker will help with that as well and we recommend downloading the latest drivers from the supplier of your graphics card. The software glVersion will give web links that will usually help you to find the latest drivers.
